Terms and Conditions

Kiev airport transfers terms and conditions. QualityKievApartments Services:

• QualityKievApartments agency reserves the right to revise any of the terms and conditions stated here.
• No reservation may be considered as accepted until it confirmed by email by QualityKievApartments agency.
• Please note, that an additional charge of 50% on the prices of the transfer listed on our web-site may be added on such dates as December 31 and January 1.
• There could be an additional charge if the passenger wants to make a stop on the way of the journey from the airport Borispol (minimum $10) or any other diversion on the way. Our drivers have good working knowledge of Kiev and downtown, Kiev boryspol airport, other Kiev airports and will to take the shortest possible route.
• At the airport there is free waiting time, that includes 40 minutes once the flight has landed, and thereafter the charge will be 0.25$ per minute.
• QualityKievApartments agency monitors the flight for any delays and there will be no extra cost to the passenger if the flight has been delayed. If the passenger misses the flight to Kiev, the passenger has to call us immediately and there will be no extra cost involved if the passenger calls at least 2 hours before the scheduled arrival time to airport borispol of that flight with their reference number.
• A reservation may be cancelled with the permission of the QualityKievApartments agency. It has to be done in writing, preferably email form.
• Cancellations informed between 3 and 12 hours prior to time of journey mean that a 10$ cancellation charge will be incurred.
• Cancellations informed between 3 and 1 hours prior to the journey will incur 25% of the booking price.
• Cancellations not informed up to 1 hour prior to time of booking will incur 100% of the booking price
• All payments in our web-site by credit card. In the case of credit card your card will be charged before the journey on the day when you will book the transfer. If you have chosen other options after the reservation, you may pay by cash addition charges to the driver.
• If we pick up from a Kiev address the driver will wait for you up and till 30 minutes after the time the booking was made for. If we are unable to make contact with the passenger (ringing the doorbell or calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost of the transfer. At the airport the driver will go in 30 minutes after international/intercontinental flights and 15 minutes after European flights (unless the passenger has specified otherwise) He will wait at the information desk in the arrivals terminal. The passenger has 40 minutes waiting time for free thereafter. If the driver fails to make contact the driver he will put a call out for the passenger. If the passenger fails to show 30 minutes thereafter we will pull the driver away and the passenger will be liable for the full price.
• In the case if the passenger has been waiting at the information desk of the airport and fails to make contact with our driver, the passenger should call QualityKievApartments agency so as to arrange how to meet. Passenger should not just leave the airport without letting the company know as this will be regarded as a ‘no show’.

Your Journey

• Prices of the transfer depend on the size of the vehicle too. The driver has the right to refuse any passenger who has excess luggage, which would result in the car being unsafe during the transfer. The passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out.
• The driver will kindly assist you to load your luggage if you want, but he is not responsible for any damages to your luggage.
• The company provides the passenger the option of additionally booking a baby seat, which will be 10$ extra to the prices quoted. The passenger must please state the age of the child since we offer seats for children up to the age of 3 yrs old.
• Please keep in mind that babies/ children are regarded as passengers and therefore to book the vehicle size accordingly.

Privacy and Security Policy

• We collect information about you for 2 reasons: firstly to process your booking and secondly to provide you with the best possible service.
• All payments are made on the web site of PrivatBank via a secure server. PrivatBank is nominated the best local bank in Ukraine according to its performance in 2008. Such a decision is taken by experts of "EMEA Finance" CEE & CIS
• The information we hold will be accurate and up to date. You may check the information we are holding by emailing us. If you find any inaccuracies we will delete or promptly correct it.
• If you have any questions regarding privacy, Kiev airport, kiev hotels, kiev adresses, kiev rent, please do not hesitate to contact us.